Shipping
1.International Shipment will arrange within 24-48 hours after we received your payment.
2.We provide a 24/7 high-quality next day shipping service with the stock items.
3.Shipping will handle by DHL/EMS Express as you wish
4.If the date of delivery happens to be a holiday, the delivery is automatically extended to the next working day in China.
Returns
1. If you have any problem or question about your items, please feel free to contact us; If you are not satisfied with your purchase(quality defect), simply send email to:sales@occidenttrade.com, and explain clearly the reason why you want to refund or exchange the products, then we will give you a Return Address, please Never send back to sender directly. Return request must be no later than five(5) business days from the day you received it and return the product within seven(7)days from the date you received the merchandise. We will not accept any claim for damage, defect, or return after the five days period is over.
2.Please note the product must be returned unused and in the original condition you received, with all original packaging and no signs of used, must be in its original shape, free of any defect, including but not limited to stained, scratched or torn parts. Note: Used products can't be credited back or exchanged for a new product. All the equipments like carebook, receipt, tags etc should be shipped along with the handbag.
3. Accidently,the shipping may meet the custom questions at your country. If the custom detain the parcel, we will try to cooperate you to solve the problem, and if the question cannot be solved, we will have no obligation to take on it.
4.In a few cases, we may have shipped you the wrong product by our mistake, different than the actual items y
ou ordered. Please send Email to sales@occidenttrade.com, within three (3) days from the date you receive the shipment and return the product within five(5) days from the date you received the goods. Returns must be in its original shape, free of any defect, including but not limited to stained, scratched or torn parts. Once we receive your return, we will ship you the correct item.








