- China Wholesale, One World One Price
Q:Frequently Asked Questions
Here are some of the questions that customers flood our email with. Please Read the following below before emailing us, it usually answers all questions.
Q:How do your guy guarantee my merchandise will arrive (how do i know this is not scam)
We want have a long business with you or not the once .However ,hope we can build the trust at the first time ,Just we want to make your honest money ,we have a lot of the order of very day and the tracking number ,if you need we can show , Thanks
Q:How can I know my order status?
A:Once we send the package, we will send you an E-mail for the estimated arriving date and give you a tracking number once your order is delivered by courier , with which you can check the status of your order online.
Q:I want to order from your site, but I want to get a sample first. Can I? What is the minimum order?
Yes you can order a sample from our site.but for your order,must more than 30$,thanks so much
Q:Where are the shoes shipped from?
China
Q:How long will it take for me to recieve my shoes?
We ship within 48 hours of receiving your payment, unless otherwise noted. Most orders take 4-7 days for delivery. On rare accessions we may have an unexpected delay on an order. If this ever is expected with your order you will be immediately informed by E-mail.
Q:Can you agree with drop shipping?
Yes, we prefer drop shipping. If you are a wholesaler, we can send the shoes to your buyers directly. But we need to build trust first.
Q:Do the shoes run true to size? If so, what sizes can I order?
Yes, the shoes run true to size.
Q:What methods of payment do you accept?
We accept Paypal and Western Union,Credit card,Paypal and Money Gram Money Order.
Q:Do you provide any papers with your shoes?
Yes,We can supply the commerce invoice to you .
Q:How much is Shipping?
$20 shipping fee for the whole order.
Q:Order Prcedure
A select your preferred items from our on-line catalogue and let us know the item numbers and the size and quantity you need.
B we send you confirmation letter after get your order information.
C send the payment to us.
D we confirm the payment and send out the shoes by door to door Express mail.
E give us feedback after you get the shoes.
Q:How do I place orders?
You can place your order send to our mail. For online ordering, please write to sales@occidenttrade.com ,for wholesale order ,please write to sales@occidenttrade.com ,for customer service ,please write to indicate what shoes you want with sizes, colors and quantities, preferably with pictures.Further more, please check our contact details pagese receive your order, we will send you shoes once we get the money.
Q:how long it takes to receive shoes ?
Usually shoes are sent via air express like EMS, TNT, UPS, DNL.
Transportation Schedule:
A:FEDEX and DHL spend 3-6 days;
B:TNT and UPS .EMS 4-7 days;
C:air transportation 7-15 days;
D:transportation by sea 15-30 days.
The customers may choose any way according to concrete conditions
Q:Are the shoes in the original box?
yes,we use original box.
Q:Are your proucts authentic?
All of the goods on uhlan trade we offer only high quality only to you with box, card, keychain, extra laces,etc..
All of the shoes on Jingui trade are brand new in their original packing unless otherwise noted.
F.What is your Payment Methods ?
We accept the Western Union and Money gram,Paypal.
Q: Why does Occidenttrade ask for my email address? Will I get spam emails after I give it to you?
A: Providing us with your email address means we can send you two very important emails: One is a copy of the order that you place with us, and the other is a notification that your package has been shipped. We may also use email if it is necessary to contact you regarding your order. Additionally, in order to update you on new products and promotions, we will periodically send you emails if you register to receive them. Please keep in mind that you can be removed from our email mailing list at any time you choose. Finally, we will not give your email address to anyone else.
Q: How can I do an exchange?
A: All packages mailed to our Returns Department will be processed as refunds. If you need an exchange, we recommend that you mail back your item for a refund, then place a new order with us at any time.
Q: If I need to return an item, do I have to pay the postage?
A: Yes, if you mail an item back to us, you will be responsible for the return postage. Additionally, we recommend that you add tracking and insurance for your own protection.
Q: I'm looking for an item that's not on your website. Can I order it through Occidenttrade?
ill have a good try,please get help from sales@occidenttrade.com
Q: Can I buy wholesale or in bulk from Occidenttrade Store?
A: You are SO welcome to place a large order with us(WE WILL GIVE YOU BEST PRICE), and we have no order quality limit!
Q: Can I do dropshipping with Occidenttrade Store?
A: Of course!
Q: What is Occidenttrade tore shipping way?
A: 1.The shipping way we can use EMS,TNT,DHL,and we usually use EMS.
2.The tracking numbers will be emailed to you ASAP after sending your packages.
3.We always send the goods within 24 hours after your payment!
4.We send the goods by small packages!The delivery time is about 6 days.
